Last updated: July 3, 2026
This Return & Refund Policy explains the rights and steps available to Zenis customers after delivery. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
For manual pepper and salt grinder sets with physical twist operation, return review focuses on whether the item remains new, complete, clean, and matched with the original order record. For manual pepper and salt grinder sets with physical twist operation, the practical review points are the ordered model, listed material, included pieces, visible condition, and the customer's intended household use. manual pepper and salt grinder sets with physical twist operation are reviewed with attention to listed material, included pieces, package condition, and ordinary household use.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To qualify, items should remain unused, clean, complete, and in original packaging with tags, manuals, accessories, or included components when provided. Returns affected by misuse, improper storage, unauthorized alteration, or normal wear may be declined unless law requires acceptance.
RETURN PROCESS & RETURN ADDRESS
To start a return, you can contact us at care@zenis.shop. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return questions are handled by email so the request, evidence, and next steps can be kept in one written thread.
Return method: by mail. Return label: included in the package, free. Approved returns should be mailed to this return address: 1700 Hoffner Ave Belle Isle, 32809 United States.
Please provide the order number, checkout email, product name, and reason for the request. For wrong, damaged, or defective products, include clear photos of the product and outer package. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.
RETURN SHIPPING FEES
If the product is defective, damaged, or incorrect upon delivery, we will bear the return shipping costs and provide a free return label.
For accepted returns, the return label is included in the package, free.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIME_FRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
We accept exchanges when the item qualifies for return and the requested replacement is available. If no suitable replacement is available, we may complete the request as a refund after inspection. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact care@zenis.shop or +12136476539. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.