Payment Policy

Last updated: July 3, 2026

This Payment Policy explains how checkout works on Zenis and how payment security is handled through Shopify Payments. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. Our checkout is powered by Shopify Payments.

Before payment is submitted, customers can review the product total, shipping cost, available payment method, billing information, and final checkout amount. For Germany customers, the checkout page, tracking email, and support channel should show consistent store and order information.

ACCEPTED PAYMENT METHODS

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club.

Digital Wallets: Apple Pay, Google Pay, Shop Pay.

Available payment methods are shown at checkout and should match the payment icons displayed in the store footer. Checkout shows the payment methods currently available for the order. Availability can depend on Shopify Payments settings, customer location, card issuer, device, browser, and digital wallet eligibility.

SSL ENCRYPTION & DATA PROTECTION

All transactions are processed through Shopify Payments, a secure payment gateway. Your credit card information is encrypted using Secure Sockets Layer technology (128-bit SSL encryption) and stored with AES-256 encryption.

The payment flow is protected through secure socket layer encryption, and sensitive card verification stays within the Shopify Payments environment.

PCI-DSS COMPLIANCE LEVEL 1

Shopify is certified Level 1 PCI-DSS compliant. This compliance extends to all credit card transactions processed via Shopify Payments on our store, ensuring your financial data is protected by the highest industry standards.

NO CREDIT CARD STORAGE

We do not collect, store, or have access to your actual credit card numbers or security codes. All payment credential verification is handled directly by Shopify Payments and the respective card issuing bank.

TRANSACTION CURRENCY & TRANSPARENCY

All prices on our website are listed and charged in USD. The total final price, including applicable shipping costs, will be clearly itemized and displayed at the checkout page before you authorize payment. We never charge any hidden processing fees, handling fees, or unannounced taxes.

Payment Authorization and Capture

Payment authorization must be successful before the order can be processed. Pending authorizations may appear temporarily depending on the bank, card issuer, wallet provider, or Shopify Payments.

Billing Information

Customers must provide accurate billing information. Orders may be delayed or canceled if billing details cannot be verified, payment is declined, or fraud review is required.

Failed or Pending Payments

If payment fails or remains pending, the order may not be processed. Customers may need to contact their bank, card issuer, or payment provider to resolve payment issues.

Fraud Review

We may review payment activity for fraud prevention and customer protection. Orders that cannot be verified or appear unauthorized may be canceled and refunded.

Refunds

Approved refunds are issued to the original payment method through Shopify Payments. Bank and card issuer processing times may vary after the refund is submitted.

Taxes and Duties

Taxes, duties, or other charges shown at checkout are based on the available store settings and applicable rules. Customers are responsible for reviewing the final amount before payment.