Last updated: July 3, 2026
This Privacy Policy explains how Zenis and 1110 RIO GRANDE, LLC handle customer information for store browsing, checkout, delivery, support, and returns. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step.
Information included in support messages can help us understand the order, item condition, delivery status, return reason, or customer request. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.
PERSONAL INFORMATION WE COLLECT
Device Information may include your IP address, browser type, time zone, Cookies, pages viewed, search terms, and interaction data. Order Information may include your name, billing address, shipping address, payment information, email address, phone number, ordered items, order value, delivery information, and support messages.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Order Information to fulfill orders placed through the Site, arrange for shipping, process payments, provide invoices and/or order confirmations, communicate with customers, handle returns and refunds, and screen our orders for potential risk or fraud. We use Order Information to process and fulfill orders, arrange shipping, provide invoices or confirmations, communicate with customers, handle returns and refunds, process payments, and screen for fraud or risk. Device Information is used to support website operation, checkout security, performance review, and marketing measurement.
SHARING YOUR PERSONAL INFORMATION
We use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site. We may share personal information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, fulfillment partners, fraud prevention providers, analytics services, customer support tools, and professional advisers. We may also disclose information if required by law or to protect our rights, safety, customers, and business operations.
BEHAVIORAL ADVERTISING
We may use personal information to provide targeted advertising or marketing communications that may be of interest to customers. Customers can opt out of targeted advertising through Google Ads Settings at https://www.google.com/settings/ads/anonymous and through the Digital Advertising Alliance opt-out portal at https://optout.aboutads.info/.
YOUR RIGHTS
Depending on location and applicable law, including CCPA, GDPR, and similar privacy laws where applicable, residents may have the right to access, correct, or delete personal information, request portability, restrict certain processing, or object to certain uses of personal information. Requests may be sent to care@zenis.shop. We may need to verify identity before completing a request.
Financial Data Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.
The payment flow is protected through secure socket layer encryption, and sensitive card verification stays within the Shopify Payments environment.
Cookies, International Processing, and Retention
Cookies and similar technologies support cart behavior, checkout, preferences, analytics, and fraud prevention. Personal information may be processed through service providers in different locations and retained for business operations, legal obligations, fraud prevention, dispute handling, and policy enforcement.
Children, Third-Party Links, and Updates
The Site is intended for adult customers. We do not knowingly collect personal information from children. Third-party links or services are governed by their own privacy practices. We may update this Privacy Policy to reflect changes in our store, services, or legal requirements.
Contact
Privacy questions may be sent to care@zenis.shop. Business address: 1700 Hoffner Ave Belle Isle, 32809 United States. Phone: +12136476539. Support hours: Monday-Saturday: 9:00 AM - 5:00 PM PST.