This Contact Us page provides the official business and customer support information for Zenis. These pages are written to remove uncertainty, define the store's responsibilities, and show customers what to expect at each step. The same contact details are used in the footer so customers and review systems can verify the store operator without conflicting information.
OUR IDENTITY
Legal Business Name: 1110 RIO GRANDE, LLC
Store Name: Zenis
Physical Business Address: 1700 Hoffner Ave Belle Isle, 32809 United States
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Saturday: 9:00 AM - 5:00 PM PST. These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: care@zenis.shop
Business Phone Number: +12136476539
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
To help us review a request, include the order number, checkout email, item name, and any photos, measurements, or tracking details that explain the issue. Clear photos, the checkout email, the item name, and a short explanation help support review issues without unnecessary back-and-forth.
We respond during the support hours listed above. Some cases take additional review if they involve carrier records, return inspection, payment verification, or product condition.